Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under our voluntary returns policy.

To be eligible for a voluntary return, your item must be in the same condition that you received it: unworn other than a brief fit try-on, unwashed, with any original tags, free from odours, marks, damage and pet hair, and in its original packaging where reasonably possible. You will also need the receipt or proof of purchase.

To start a return, contact us at support@tryatlas.store and include your order number and the reason for the return. If your return is accepted, we will provide instructions and the correct return address. The return address may differ from our business correspondence address. Do not return an item to the sender address on the parcel, and do not send anything back before receiving return authorisation. Items sent without first requesting a return may not be accepted.

For a change-of-mind or sizing return, you are responsible for the return postage and we recommend using a tracked service. Original shipping charges are not refundable except where applicable law requires otherwise.

If an item is damaged, defective or incorrect, we will provide a prepaid return label, reimburse reasonable return postage, or confirm that no return is required, depending on the circumstances.

You can contact us with any return question at support@tryatlas.store.

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged or incorrect. Include your order number and clear photographs so we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Under our voluntary 30-day policy, garments that have been worn beyond a brief fit try-on, washed, altered, marked, damaged after delivery or returned with strong odours cannot be accepted unless they are faulty.

Custom-made or personalised items and gift cards cannot be returned unless faulty or applicable law requires otherwise. Sale and promotional items remain eligible under this policy subject to the same conditions.

Please contact us if you have questions about a specific item.

EXCHANGES

The fastest way to obtain a different colour or size is to return the item you have and, once the return is accepted, place a separate order for the replacement.

BUNDLES AND PROMOTIONAL ITEMS

To receive a full refund on a bundle, all items supplied with that bundle, including any free promotional item, must be returned.

If only part of a bundle is returned, the items you keep will be repriced at the applicable non-promotional price and the refund will be adjusted. A free item has no standalone refund value.

UNITED KINGDOM AND EUROPEAN ECONOMIC AREA CANCELLATION RIGHTS

If an order is shipped to the United Kingdom or European Economic Area, you may have a statutory right to cancel an online order within 14 days after delivery without giving a reason. To exercise this right, notify us clearly at support@tryatlas.store within the statutory cancellation period. You must then return the goods within 14 days after notifying us.

You may handle the garment only as much as reasonably necessary to inspect it, in the same way you could in a shop. We may make a deduction where permitted by law if handling beyond that has reduced the item's value.

Unless the item is faulty or we agree otherwise, you are responsible for the direct cost of return postage. Where required by law, we will also refund the least expensive standard outbound delivery charge offered for the order. These statutory rights are in addition to our voluntary 30-day policy and are not limited by it.

REFUNDS

We will notify you after we receive and inspect your return and tell you whether the refund is approved. If approved, the refund will be made automatically to your original payment method, normally within 10 business days. Your bank or credit card provider may need additional time to process and post it.

Where UK or EEA law applies, we will issue any required refund within the applicable statutory deadline and may withhold it until we receive the goods back or you provide evidence that they were sent.

If more than 15 business days have passed since we approved a refund, contact support@tryatlas.store.

This policy does not limit any mandatory consumer rights that apply to you.

Last updated: 10 August 2026